Complaints – Ypenburg Centrum Dental Practice

Complaints

We are a private dental practice dedicated to quality cosmetic, restorative and general dental care.

Your opinion matters

We would like to hear about your experience at our practice. Your feedback helps us improve our care and service. Please share your suggestions or compliments with us. Thank you!

A complaint?

Despite our team's efforts, you may be dissatisfied with your treatment. You can submit a written complaint to your dentist. In most cases, a conversation with your dentist is sufficient. If you would prefer an independent third party, you can submit your complaint to the Royal Dutch Dental Association (KNMT) , the professional association to which our practice belongs. An independent complaints officer will mediate between you and your dentist free of charge to help reach a resolution.

A dispute?

If your complaint remains unresolved after assistance from the complaints officer, you can submit it to the Dental Disputes Committee for a fee of €75. A committee of five experts will assess your complaint and issue a binding decision. If the complaint is upheld, it may award compensation of up to €25,000.

More information

For more information about oral care, treatments and costs, visit allesoverhetgebit.nl You can ask questions using the contact form at www.allesoverhetgebit.nl Both provide independent information and were established by our professional association, the KNMT.

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